We collect different types of information about different types of users of the Services (“Users”), but generally we collect from all Users the Personal Information they give us when they register with the Site or use the Services, including name, address, phone number, date of birth, email address, credit card or bank information, and other Personal Information requested as part of using the Site or the Services. We automatically collect certain Personal Information such as a User’s IP address and Session ID in order to prevent fraud and abuse of our Services as well as to provide a consistent and relevant experience for our Users.In addition, we may collect technical information including device, browser type, operating system, CPU speed, referring or exit webpages, and click patterns. We may also collect general data about what pages visitors access, the number of visits, average time spent on the Site and other similar factors. This information can, under certain circumstances, identify a particular user. However, we do not use this information for anything beyond user experience improvements. Please see our Automated Data Collection Policy below for more details.
To achieve the tasks set out above, we may use the following subprocessors, whose data protection policies we consider to be at least as strict as ours. However, we do not take any responsibility for any misuse or use contrary to their published privacy practices by any of these sub processors
We may use various web analytics tools, to gather data on User behavior for the purpose of improving the User experience on the Services. These tools may collect information on your use of the Site, such as pages visited, links clicked, non-sensitive text entered, and mouse movements, as well as information more commonly collected such as the referring URL, browser, operating system, and Internet Protocol (“IP”) address. We use publicly available sources to approximate your geographic region and Internet Service Provider based on your IP address. The tools may also record: screens visited, interaction patterns (such as screen actions, gestures: taps, scrolls) and device details (type, version, model, and operating system).
|Category||Examples||Legal Basis for collecting||How information is used|
|Identifiers||Contact details, such as real name, alias, mailing address, phone number, unique personal identifier, online identifier, email address, and account name||Performance of a contract with you||Used for account creation and to provide the Services|
|Personal information categories listed in the California Customer Records statute||Name, contact information, education, employment, and financial information||Performance of a contract with you||Used for account creation and to provide the Services|
|Inferences drawn from other personal information||Inferences drawn from any collected personal information to create a profile or summary about, for example, an individual’s preferences and characteristics||Legitimate business interests||Used to create a profile or summary about you to aid in our provision of the Services|
|Technical information||IP address, clicks, scrolls||Legitimate business interests||Used on an aggregated basis to enhance or otherwise improve the Services|
In order to improve our Services and provide more convenient, relevant experiences to our customers, we and our agents may use “cookies,” “web beacons,” and similar devices to track User activities. A cookie is a small amount of data that is transferred to the browser by a web server and can only be read by the server that deposited it. It functions as an identification card and enables the saving of passwords and preferences. It cannot be executed as code or deliver viruses. A web beacon is a small transparent .gif image that is embedded in an HTML page or email used to track when the page or email has been viewed. Most browsers are initially set to accept cookies, and most services that include similar devices are typically initially activated to collect data. Browsers can be set to notify you when you receive a cookie, giving you the chance to decide whether to accept it. We do not support browsers’ Do Not Track features. You can enable or disable Do Not Track by visiting the preferences or settings page of your browser, keeping in mind that disabling these devices may make the Services fail to work as expected.
We may use the Google Maps API to retrieve certain information when you make location-specific requests. This includes:
We collect and uses Personal Information only for the purposes for which it was collected and in accordance with this Policy. We review our data collection, storage and processing practices to ensure that we only collect, store and process the Personal Information needed to provide or improve our services. We take reasonable steps to ensure that the Personal Information we process is accurate, complete, and current, but we depend on our Users to update or correct their Personal Information whenever necessary.We store the Personal Information we collect only as long as it is necessary for us to comply with our various contractual, legal, and ethical obligations. We will delete the Personal Information of any User upon their reasonable request.We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of all data and information collected by us. These include secure servers and processing equipment, internal reviews of our data collection, storage, and processing practices, and introducing security measures, including physical security measures, to guard against unauthorized access to systems where we store personal data.We restrict access to Personal Information to our employees, service providers and agents who need to know that information in order to operate, develop, or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations. However, no method of transmission of information, or method of electronic storage, is 100% secure. Therefore, while we strive to protect all Personal Information, we cannot guarantee its absolute security. IN NO EVENT WILL WE OR OURSUBSIDIARIES, AFFILIATES OR ANY PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THE SERVICES BE LIABLE IN ANY MANNER WHATSOEVER FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL OR PUNITIVE DAMAGES ARISING OUT OF UNAUTHORIZED ACCESS TO THE PERSONAL INFORMATION COLLECTED BY US IN THE PROVISION OF THE SERVICES.
We are fully committed to respecting the rights and wishes of our Users as they pertain to Personal Information, including by complying with relevant data privacy laws and regulations as detailed below. We constantly weigh our business needs and the legitimate privacy interests of our Users and do not engage in business activities in which their interests outweigh ours. If you have any questions or concerns about our use of Personal Information, you are encouraged to contact us.Users are responsible for updating us on any name, e-mail or postal address, telephone number or other Personal Information changes by contacting us. Similarly, Users may decline to receive newsletters or other marketing materials from us by unsubscribing from these items or submitting a request to [[email protected]]. In general, your rights include:
|Right to be forgotten||At any time, you can request that we delete all Personal Information belonging to you from its system.|
|Right to access||You are entitled to see a record of the information we have collected on you in a readable format. By accessing your user profile, you are able to see the profile information that we have stored.|
|Right to Opt Out (or In)||You can request that we stop collecting information about you at any time, or using it in a particular way (i.e. for marketing purposes). Please keep in mind that if you elect to opt-out, we may not be able to provide you the Services.IF YOU ARE A MINOR BETWEEN THE AGES OF 13-16, WE HONOR YOUR RIGHT TO OPT-IN TO THE USE OF YOUR DATA. We will not use your information beyond as necessary to provide the Services except as explicitly authorized by you or your parent/legal guardian.|
If you choose to exercise any of the rights listed herein, you will not be discriminated against in our pricing or otherwise in the provision of Services. However, if you elect to have us remove your information from the system, we will likely not be able to provide the Services to you anymore.
We collect, use and disclose your Personal Information with your consent, which may be express or implied. You may withdraw your consent to the use and disclosure of your Personal Information by us or by third parties for marketing purposes at any time by contacting us at the addresses listed below If you would like to access, update, or ask us to delete your preferences or the Personal Information that we have collected about you, please contact us, and we will respond to your request within 30 days.
As a citizen of the European Union, you are entitled to the full spectrum of the rights under the General Data Protection Regulation (“GDPR”) that entered into effect on May 25, 2018 and all data privacy regulations that preceded it to the extent that they were not preempted by the GDPR. We will go out of our way to accommodate any valid request within a reasonable amount of time, and in all cases in the statutorily required amount of time. As required by the GDPR, we require that all processors and subprocessors of the data we collect fully comply with the obligations of the GDPR and do not infringe on your privacy rights in any way. In particular, you have the following rights: